Last Updated: 02/06/2026
This Third-Party Supplier Policy explains how The Bengal Logistics Ltd. works with third-party suppliers, vendors, service providers, contractors, and local partners to deliver travel, logistics, business tourism, MICE, BPO, documentary, project support, transport, and field services.
By confirming a booking or using our services, you acknowledge and agree that some parts of the service may be delivered, supported, or affected by third-party suppliers.
1. Purpose of This Policy
The Bengal Logistics Ltd. provides customised support services for local and international clients in Bangladesh. Many of these services require coordination with external suppliers and service providers.
This policy explains:
- What third-party suppliers are
- How we work with them
- What responsibilities suppliers may have
- What responsibilities The Bengal Logistics Ltd. has
- What responsibilities clients have
- How supplier-related changes, delays, cancellations, or quality issues are handled
This policy should be read together with our Terms & Conditions, Privacy Policy, Booking, Payment & Cancellation Policy, Refund Policy, Service Disclaimer, and Travel Risk & Safety Policy.
2. Who Are Third-Party Suppliers?
Third-party suppliers are independent individuals, companies, vendors, organisations, operators, or service providers who may help deliver part of a client’s requested service.
Third-party suppliers may include:
- Hotels and accommodation providers
- Airlines and ticketing agents
- Vehicle rental companies
- Drivers and transport operators
- Boat, vessel, cruiser, launch, and speedboat operators
- Event venues and conference facilities
- Restaurants and catering providers
- Tour guides and local guides
- Interpreters and translators
- Field coordinators and field assistants
- Local fixers and facilitators
- Equipment rental providers
- Audio-visual support providers
- Event decorators and technical vendors
- Government liaison or administrative support providers
- Printing and documentation service providers
- Security service providers, where applicable
- Photography or videography support providers
- Research assistants or local data support teams
- IT, hosting, email, payment, or website service providers
- Any other external service provider required for a client project or booking
These suppliers are not employees of The Bengal Logistics Ltd. unless specifically stated in writing.
3. Why We Use Third-Party Suppliers
We use third-party suppliers because many services require specialised facilities, local access, equipment, manpower, accommodation, transport, or permissions.
Third-party suppliers may help us provide:
- Better local coverage
- Specialised service support
- Hotel and accommodation arrangements
- Transport and field movement
- Venue and event support
- Remote area access
- River or vessel support
- Language and interpretation support
- Project-specific manpower
- Local coordination
- Technical or operational support
- Cost-effective service delivery
- Flexible service arrangements
Using trusted suppliers allows us to coordinate customised solutions for business travelers, foreign delegations, NGOs, development organisations, media teams, researchers, corporate clients, and project teams.
4. Our Supplier Selection Approach
The Bengal Logistics Ltd. aims to work with suppliers who are suitable, reliable, practical, and capable of supporting the required service.
When selecting suppliers, we may consider:
- Service quality
- Past experience
- Availability
- Location
- Cost
- Safety standards
- Client requirements
- Local knowledge
- Professional behaviour
- Communication ability
- Capacity to handle the requested service
- Compliance with local rules and regulations
- Suitability for international or corporate clients
However, supplier availability and service quality may vary depending on destination, season, budget, service category, and local conditions.
5. Independent Supplier Status
Third-party suppliers operate independently from The Bengal Logistics Ltd.
Although we may coordinate, recommend, book, or communicate with suppliers on behalf of the client, we do not fully control their internal operations, staff, policies, pricing, decisions, equipment, safety practices, service standards, or cancellation rules.
Third-party suppliers may have their own:
- Terms and conditions
- Cancellation policies
- Refund policies
- Safety rules
- Check-in and check-out rules
- Baggage policies
- Payment conditions
- Service limitations
- Operating schedules
- Insurance coverage
- Internal management procedures
Clients may be required to follow those supplier-specific policies in addition to Bengal Logistics’ policies.
6. Supplier Information and Accuracy
The Bengal Logistics Ltd. may share supplier-related information with clients, such as hotel details, vehicle information, venue descriptions, route estimates, baggage rules, service inclusions, or availability updates.
We try to provide accurate supplier information based on what is available at the time.
However, third-party information may change without notice.
Examples include:
- Hotel room availability
- Room rate changes
- Vehicle availability
- Venue pricing changes
- Airline schedule changes
- Baggage rule updates
- Supplier cancellation terms
- Menu or catering changes
- Route condition changes
- Government fee changes
- Service availability changes
The Bengal Logistics Ltd. is not responsible for incorrect, outdated, changed, or incomplete information provided by a third-party supplier, unless caused directly by our own confirmed error.
7. Supplier Bookings and Confirmation
Supplier bookings are subject to availability.
A supplier arrangement may not be confirmed until:
- Required information is provided
- Payment or deposit is received
- Supplier confirms availability
- The Bengal Logistics Ltd. confirms the arrangement in writing
- Any required document, permit, or approval is received, if applicable
A quotation, initial discussion, draft proposal, or tentative itinerary does not guarantee supplier availability.
Suppliers may release rooms, vehicles, venues, staff, or equipment if confirmation or payment is delayed.
8. Supplier Payments and Deposits
Some suppliers may require advance payment, deposit, full payment, or non-refundable booking confirmation.
Supplier payments may be required for:
- Hotels
- Vehicles
- Venues
- Vessels or boats
- Event equipment
- Guides
- Interpreters
- Field staff
- Catering
- Tickets
- Government-related processing
- Custom service preparation
Once payment is made to a third-party supplier, that amount may become partly or fully non-refundable according to the supplier’s own policy.
The client is responsible for supplier-related payment requirements that are necessary for the confirmed service.
9. Supplier Cancellation Policies
Each third-party supplier may have its own cancellation policy.
Supplier cancellation policies may vary depending on:
- Supplier type
- Booking date
- Travel date
- Season
- Group size
- Service value
- Destination
- Event date
- Custom preparation
- Non-refundable supplier deposit
- Government or administrative condition
If a client cancels a confirmed service, supplier cancellation charges may apply.
The Bengal Logistics Ltd. is not responsible for refunding supplier payments that are non-refundable under the supplier’s own policy.
10. Supplier Refunds
Refunds involving third-party suppliers depend on the supplier’s refund policy and decision.
If a supplier provides a refund, The Bengal Logistics Ltd. may return the refundable amount to the client after deducting applicable charges, such as:
- Bank fees
- Transfer fees
- Currency conversion charges
- Administrative costs
- Supplier cancellation charges
- Work already completed
- Other actual costs incurred
If a supplier does not provide a refund, The Bengal Logistics Ltd. cannot guarantee refund of that supplier’s portion.
11. Supplier Changes or Substitution
Sometimes a supplier may become unavailable due to reasons beyond our control.
Examples include:
- Hotel room unavailability
- Vehicle breakdown
- Driver illness
- Venue cancellation
- Vessel unavailability
- Guide or interpreter unavailability
- Supplier overbooking
- Supplier operational issue
- Weather-related disruption
- Government restriction
- Safety concern
- Strike or transport disruption
- Emergency situation
In such cases, The Bengal Logistics Ltd. may try to arrange a suitable alternative supplier where possible.
The replacement supplier may differ in price, quality, location, brand, timing, capacity, or service condition.
If additional cost applies due to supplier substitution, the client may be responsible for the difference unless otherwise agreed in writing.
12. Supplier Delays
Third-party suppliers may sometimes experience delays.
Supplier delays may involve:
- Vehicle arrival delay
- Hotel check-in delay
- Venue setup delay
- Catering delay
- Flight delay
- Boat or vessel delay
- Guide or interpreter delay
- Equipment delivery delay
- Staff arrival delay
- Document processing delay
The Bengal Logistics Ltd. will try to coordinate and minimise disruption where possible.
However, we are not responsible for loss, missed meetings, missed flights, inconvenience, additional costs, or project delay caused by third-party supplier delay beyond our reasonable control.
13. Supplier Service Quality
We aim to coordinate with reliable suppliers. However, service quality may vary based on supplier category, destination, budget, availability, season, and local conditions.
Supplier quality issues may include:
- Hotel room condition
- Food taste or catering standard
- Vehicle comfort level
- Driver behaviour
- Venue facilities
- Internet speed
- Equipment performance
- Staff professionalism
- Language ability
- Local service limitations
- Maintenance issues
- Cleanliness concerns
If a client experiences a supplier-related issue, they should inform The Bengal Logistics Ltd. as soon as possible so we can try to assist, communicate with the supplier, or arrange a practical solution where possible.
14. Hotel and Accommodation Suppliers
When The Bengal Logistics Ltd. coordinates hotel or accommodation arrangements, the final service is provided by the hotel or accommodation provider.
Hotel policies may include:
- Check-in time
- Check-out time
- Room category rules
- Extra bed charges
- Breakfast policy
- Cancellation terms
- Guest ID requirements
- Smoking policy
- Damage policy
- Security rules
- Visitor restrictions
- Payment terms
The Bengal Logistics Ltd. is not responsible for hotel management decisions, room allocation, maintenance issues, guest behaviour, service delays, food quality, or facility limitations beyond our control.
15. Transport Suppliers
Transport services may be provided by independent vehicle owners, rental companies, drivers, boat operators, vessel operators, airlines, or other transport providers.
Transport services may be affected by:
- Traffic
- Road condition
- Weather
- Vehicle breakdown
- Driver availability
- Fuel price
- Ferry delay
- Route restriction
- Flight cancellation
- Local authority instruction
- River condition
- Safety concern
The Bengal Logistics Ltd. will try to coordinate suitable transport, but we cannot guarantee delay-free movement, exact travel time, or complete control over transport-related disruptions.
16. Venue and Event Suppliers
For MICE, corporate events, meetings, conferences, delegation programs, or institutional visits, venue and event suppliers may have their own rules.
These may include:
- Booking confirmation deadline
- Deposit requirement
- Setup time
- Catering rules
- Audio-visual equipment rules
- Guest capacity
- Security requirements
- Cancellation policy
- Overtime charges
- Damage charges
- Access restrictions
Clients are responsible for following venue rules and paying any extra charges caused by changes, overtime, damage, or additional requirements.
17. Guide, Interpreter and Field Support Suppliers
Guides, interpreters, field assistants, fixers, and local coordinators may be arranged depending on the service scope.
Their role may include:
- Local guidance
- Language support
- Route coordination
- Field assistance
- Cultural explanation
- Meeting support
- Interpretation
- Practical local coordination
Clients should treat all guides, interpreters, drivers, vendors, and field staff respectfully.
The Bengal Logistics Ltd. may replace or remove a supplier if serious conduct, safety, or quality concerns arise, subject to availability.
18. Government, Institutional and Permission-Related Suppliers
Some services may require coordination with government offices, institutions, local authorities, private organisations, project offices, or property owners.
The Bengal Logistics Ltd. may assist with communication, documentation, or coordination where agreed.
However, we do not control decisions made by:
- Government offices
- Immigration authorities
- Police or security authorities
- Local administration
- Embassies or consulates
- Project offices
- NGOs or institutions
- Private property owners
- Media approval authorities
- Event regulators
- Tourism authorities
Approval may be granted, delayed, changed, restricted, or refused by the relevant authority.
The Bengal Logistics Ltd. does not guarantee permission, approval, clearance, access, interview, meeting, filming right, or document acceptance.
19. Client Responsibilities Regarding Suppliers
Clients are responsible for cooperating with third-party supplier requirements.
Clients should:
- Provide accurate information
- Meet supplier deadlines
- Follow hotel, airline, venue, and transport rules
- Arrive on time for scheduled services
- Respect supplier staff and property
- Pay additional charges caused by client changes
- Avoid damaging supplier property
- Follow safety instructions
- Inform The Bengal Logistics Ltd. immediately about supplier issues
- Avoid direct changes with suppliers without notifying us, if the booking was arranged through us
If a client causes supplier loss, damage, delay, cancellation, or penalty, the client may be responsible for the resulting cost.
20. Supplier Property Damage
Clients are responsible for damage caused to supplier property by themselves, their guests, delegates, staff, or participants.
Supplier property may include:
- Hotel rooms
- Vehicles
- Boats or vessels
- Venue furniture
- Event equipment
- Audio-visual equipment
- Rental equipment
- Documents
- Field equipment
- Property owned by local partners
Any damage charge, penalty, repair cost, replacement cost, or compensation required by the supplier may be payable by the client.
21. Supplier Safety Rules
Third-party suppliers may have their own safety rules.
These may include:
- Seat belt use
- Boat safety instructions
- Life jacket rules
- Hotel security rules
- Venue emergency rules
- Equipment usage rules
- Restricted area rules
- Food safety rules
- Fire safety rules
- Photography restrictions
- Access control rules
Clients must follow supplier safety instructions.
The Bengal Logistics Ltd. is not responsible for injury, loss, penalty, or service denial caused by ignoring supplier safety rules.
22. Supplier Communication
For services arranged through The Bengal Logistics Ltd., clients should communicate major changes, complaints, or requests through our team unless direct communication with the supplier is agreed.
This helps avoid confusion regarding:
- Booking changes
- Price changes
- Service inclusions
- Cancellation terms
- Payment responsibility
- Schedule changes
- Supplier instructions
- Complaint handling
If a client makes direct changes with a supplier without informing us, The Bengal Logistics Ltd. may not be responsible for resulting confusion, cost, or service issue.
23. Confidentiality and Supplier Information
Some supplier details, pricing arrangements, operational contacts, or internal coordination information may be confidential.
Clients should not misuse supplier information, bypass agreed coordination, or use confidential supplier details for unauthorised purposes.
The Bengal Logistics Ltd. may protect supplier relationships, negotiated rates, and operational arrangements as part of its business practice.
24. Supplier Complaints
If a client has a complaint about a third-party supplier, the client should notify The Bengal Logistics Ltd. as soon as possible.
The complaint should include:
- Booking or service details
- Supplier name, if known
- Date and time of issue
- Description of the problem
- Supporting photos or documents, if available
- Names of persons involved, if applicable
We will review the issue and may communicate with the supplier to seek clarification or a practical solution.
However, the final resolution may depend on supplier policy, evidence, service usage, and actual circumstances.
25. Limitation of Liability for Supplier Actions
The Bengal Logistics Ltd. is not liable for loss, damage, injury, delay, cancellation, poor service, misconduct, price change, or policy change caused by third-party suppliers beyond our reasonable control.
This includes, but is not limited to:
- Hotel service issues
- Airline delays or cancellations
- Vehicle breakdown
- Driver conduct
- Venue cancellation
- Food or catering issues
- Guide or interpreter unavailability
- Equipment failure
- Supplier overbooking
- Supplier staff behaviour
- Government or authority decision
- Payment processor issue
- Weather or transport disruption affecting supplier delivery
Where legally applicable, our responsibility is limited to reasonable coordination assistance and the amount paid directly to The Bengal Logistics Ltd. for the relevant service component, unless otherwise required by law.
26. Force Majeure Affecting Suppliers
Third-party suppliers may be affected by force majeure events.
These may include:
- Flood
- Cyclone
- Heavy rain
- Fire
- Pandemic or epidemic
- Political unrest
- Strike
- Road blockade
- Transport shutdown
- Government restriction
- Security alert
- Border or immigration restriction
- Supplier closure
- Natural disaster
- Any event beyond reasonable control
In such cases, supplier service may be delayed, modified, cancelled, or unavailable. Refunds or alternatives will depend on supplier policy and actual costs incurred.
27. Policy Updates
The Bengal Logistics Ltd. may update this Third-Party Supplier Policy from time to time.
When this policy is updated, the “Last Updated” date will be changed.
Clients are encouraged to review this policy before confirming any service that involves hotels, transport, venues, vendors, field staff, documentary support, or other supplier-based arrangements.
28. Contact Information
If you have any questions about this Third-Party Supplier Policy, please contact us:
The Bengal Logistics Ltd.
Flat # 4/B, House # 114, Road # 15, Block-C, Banani, Dhaka-1213, Bangladesh
Email: info@bengallogistics.org
Phone: +880 1713 031754
Website: www.bengallogistics.org