Refund Policy

Last Updated: 02/06/2026

This Refund Policy explains how refund requests are reviewed and processed by The Bengal Logistics Ltd.

This policy applies to payments made for our business tourism, MICE support, BPO support, foreign delegation handling, transport coordination, documentary support, field logistics, project support, event support, travel coordination, and other related services.

By making a payment to The Bengal Logistics Ltd., you agree to this Refund Policy.

1. General Refund Principle

The Bengal Logistics Ltd. provides customised services that often require advance planning, supplier coordination, hotel or transport reservations, staff allocation, documentation work, venue booking, field support, and operational preparation.

For this reason, not all payments are refundable.

Refund eligibility depends on:

• Type of service booked
• Payment type
• Cancellation date
• Work already completed
• Third-party supplier policy
• Resources already reserved
• Administrative or operational costs already incurred
• Written agreement between the client and The Bengal Logistics Ltd.

Each refund request will be reviewed fairly based on the specific booking and actual costs involved.

2. Non-Refundable Payments

Certain payments may be non-refundable once a booking is confirmed or work has started.

Non-refundable payments may include:

• Advance payment
• Booking confirmation deposit
• Administrative service charge
• Documentation or permission processing charge
• Consultation or planning fee
• Hotel booking deposit
• Vehicle reservation cost
• Venue booking payment
• Event preparation cost
• Guide, interpreter, or coordinator reservation cost
• Field staff allocation cost
• Third-party supplier payment
• Bank charge, transfer fee, or payment gateway fee
• Any service already delivered or partly delivered

If a payment is marked as non-refundable in the quotation, invoice, agreement, or booking confirmation, that amount will not be refunded.

3. Refundable Payments

A refund may be considered in certain situations.

A client may be eligible for a partial or full refund if:

• The client cancels before any work, booking, supplier payment, or operational preparation has started
• A service is cancelled by The Bengal Logistics Ltd. and no suitable alternative is available
• A third-party supplier returns a refundable amount
• An overpayment has been made by the client
• A refundable security deposit remains after service completion
• A refund is specifically agreed in writing

Refund approval is not automatic. Each request will be reviewed according to the service status, supplier policy, and expenses already incurred.

4. Refunds After Client Cancellation

If a client cancels a confirmed booking, refund eligibility will depend on the cancellation timing and the work already completed.

Cancellation Before Service Preparation

If the client cancels before any booking, supplier payment, documentation work, or operational preparation has started, a refund may be considered after deducting administrative charges, bank fees, and any actual costs incurred.

Cancellation After Booking Confirmation

If the client cancels after booking confirmation, the advance payment or deposit may be non-refundable. This is because resources, suppliers, vehicles, hotels, venues, staff, or other service arrangements may already have been reserved.

Cancellation Close to Service Date

If the client cancels close to the service date, the refund amount may be reduced or unavailable. Many suppliers apply strict cancellation charges near the service date.

Cancellation on Service Date

If the client cancels on the service date, no refund may be provided.

5. No-Show Refund Policy

No refund will be provided if the client, traveler, delegate, or participant does not appear for a confirmed service.

No-show situations may include:

• Missing airport pickup
• Not joining confirmed transport
• Missing a scheduled field visit
• Not attending a confirmed meeting or event
• Not using confirmed hotel, venue, guide, interpreter, or logistics support
• Failure to communicate cancellation before the service time
• Failure to provide required travel documents or access details on time
• Late arrival that makes the service impossible to deliver

In a no-show case, The Bengal Logistics Ltd. may still have to pay suppliers, staff, drivers, coordinators, hotels, or vendors. Therefore, payments for no-show services are normally non-refundable.

6. Refunds for Third-Party Services

Many services arranged by The Bengal Logistics Ltd. involve third-party suppliers.

These may include:

• Hotels
• Airlines
• Transport providers
• Event venues
• Boat, vessel, or cruiser operators
• Guides
• Interpreters
• Local coordinators
• Field assistants
• Catering providers
• Equipment suppliers
• Government or institutional service providers
• Other local vendors

Refunds for third-party services depend on the supplier’s own refund and cancellation policy.

If a supplier refuses to refund a payment, The Bengal Logistics Ltd. will not be responsible for refunding that supplier’s portion from its own funds.

If a supplier provides a partial refund, the refundable amount may be passed to the client after deducting applicable charges and service costs.

7. Refund Deductions

If a refund is approved, the following costs may be deducted:

• Bank charges
• International transfer fees
• Payment gateway fees
• Currency conversion charges
• Administrative charges
• Documentation processing costs
• Communication and coordination costs
• Staff allocation costs
• Supplier cancellation charges
• Hotel, vehicle, venue, or vendor charges
• Work already completed
• Any tax, fee, or government-related cost already paid
• Any other actual cost incurred for the confirmed service

The final refund amount will be calculated after reviewing all related costs.

8. Refunds for Custom Services

Many Bengal Logistics services are customised according to the client’s requirements.

Custom services may include:

• Business delegation support
• MICE and event support
• Documentary support
• Research logistics
• Field visit coordination
• Remote area travel support
• Project logistics
• Corporate travel support
• NGO or development project support
• Special transport or vessel arrangement
• Interpreter, guide, or manpower support

Because custom services require planning, staff allocation, vendor communication, route preparation, and operational work, payments for custom services may be partly or fully non-refundable once preparation has started.

9. Refunds for Documentation and Permission Support

Documentation, permission, liaison, and coordination work may require time, communication, administrative effort, and third-party involvement.

Fees paid for documentation or permission support may be non-refundable once work has started, even if:

• Permission is delayed
• Permission is rejected
• Client documents are incomplete
• Government or institutional rules change
• The client cancels the request
• The client no longer needs the service

The Bengal Logistics Ltd. may assist with the process where agreed, but we do not guarantee approval from any authority, office, organisation, institution, or third party.

10. Refunds for Travel Document Issues

No refund may be provided if a service cannot be used because of the client’s travel document problem.

This may include:

• Expired passport
• Incorrect passport details
• Visa rejection
• Visa delay
• Immigration denial
• Missing permit
• Missing travel insurance
• Incorrect traveler information
• Failure to provide required documents on time
• Failure to meet entry or travel requirements

Clients and travelers are responsible for checking and maintaining their own travel documents.

11. Refunds for Delays

Refunds are generally not provided for delays caused by conditions beyond our control.

Such delays may include:

• Traffic congestion
• Road condition
• Weather disruption
• Flight delay
• River condition
• Political movement
• Strike
• Security restriction
• Government instruction
• Local authority decision
• Supplier delay
• Late arrival by client
• Communication delay from client side

Where possible, The Bengal Logistics Ltd. will try to adjust the schedule or provide reasonable alternatives.

12. Refunds for Force Majeure Events

Refunds may be limited or unavailable if a service is cancelled, delayed, or disrupted due to force majeure events.

Force majeure events may include:

• Natural disaster
• Flood
• Cyclone
• Heavy rain
• Fire
• Pandemic or epidemic
• War
• Political unrest
• Strike
• Road blockade
• Government restriction
• Security alert
• Border restriction
• Immigration restriction
• Supplier shutdown
• Any other event beyond reasonable control

In such situations, The Bengal Logistics Ltd. may try to reschedule, modify, or adjust the service. Refunds will depend on supplier policies and costs already incurred.

13. Refund Request Process

To request a refund, the client must contact The Bengal Logistics Ltd. in writing.

The refund request should include:

• Client name
• Organisation name, if applicable
• Booking reference, invoice number, or payment details
• Service name
• Payment date
• Amount paid
• Reason for refund request
• Supporting documents, if any
• Bank or payment details for refund processing, if required

Refund requests should be sent to:

Email: info@bengallogistics.org

We may request additional information before reviewing the refund request.

14. Refund Review Process

After receiving a refund request, we will review:

• Booking confirmation
• Payment record
• Service agreement
• Cancellation date
• Work already completed
• Supplier bookings
• Supplier refund policy
• Administrative expenses
• Third-party costs
• Communication history
• Applicable terms and conditions

After review, we will inform the client whether the refund request is approved, partially approved, or declined.

15. Refund Processing Time

Approved refunds may take time to process depending on the payment method, bank processing time, international transfer system, payment gateway, and supplier refund timeline.

The Bengal Logistics Ltd. is not responsible for delays caused by:

• Banks
• Payment gateways
• International transfer systems
• Currency conversion process
• Third-party supplier refund delays
• Incorrect refund details provided by the client

Refunds may be processed through the original payment method or another agreed method.

16. Refund Method

Refunds will usually be made through the same payment method used by the client, where possible.

If the original payment method is not available, we may request alternative refund details.

The client is responsible for providing accurate bank or payment information. The Bengal Logistics Ltd. will not be responsible for failed or delayed refunds caused by incorrect account details.

17. Partial Refunds

In many cases, only a partial refund may be possible.

Partial refunds may apply when:

• Some services have already been delivered
• Some work has already been completed
• Suppliers have deducted cancellation fees
• Administrative work has already been performed
• Staff or resources were reserved
• The client used part of the service
• Only a portion of the payment is recoverable from suppliers

The final refundable amount will be calculated after all deductions.

18. Non-Transferable Refunds

Approved refunds are usually issued to the original payer only.

Refunds may not be transferred to another person, organisation, account, or booking unless The Bengal Logistics Ltd. agrees in writing.

19. Service Credit Option

In some cases, instead of a cash refund, The Bengal Logistics Ltd. may offer a service credit.

A service credit may be used for:

• Future booking
• Rescheduled travel
• Revised project support
• Future transport service
• Future delegation or event support
• Other agreed services

Service credit is subject to availability, validity period, supplier conditions, and written approval.

20. Disputed Payments and Chargebacks

If a client raises a payment dispute or chargeback without first contacting The Bengal Logistics Ltd., we reserve the right to provide booking records, service communication, invoices, supplier records, and cancellation details to the bank, payment provider, or relevant authority.

Clients are encouraged to contact us directly first so that we can review and resolve the matter professionally.

21. Policy Updates

The Bengal Logistics Ltd. may update this Refund Policy from time to time.

When this policy is updated, the “Last Updated” date will be changed.

Clients are encouraged to review this page before making any payment or confirming any booking.

22. Contact Information

For refund-related questions or refund requests, please contact us:

The Bengal Logistics Ltd.
Flat # 4/B, House # 114, Road # 15, Block-C, Banani, Dhaka-1213, Bangladesh

Email: info@bengallogistics.org
Phone: +880 1713 031754
Website: www.bengallogistics.org