Last Updated: 02/06/2026
Welcome to The Bengal Logistics Ltd. These Terms & Conditions explain the rules for using our website, contacting our team, requesting services, receiving quotations, booking services, and working with us.
By accessing our website, submitting an inquiry, requesting a quotation, confirming a booking, or using any of our services, you agree to follow these Terms & Conditions.
Please read this page carefully before using our website or services.
1. About The Bengal Logistics Ltd.
The Bengal Logistics Ltd. is a Bangladesh-based service company providing business tourism, MICE support, BPO support, project logistics, documentary support, foreign delegation handling, transport coordination, field support, research assistance, event support, and related operational services.
Our services may include coordination with hotels, venues, transport providers, guides, interpreters, local vendors, field assistants, government offices, and other third-party service providers depending on the client’s requirements.
2. Use of This Website
You may use our website for lawful purposes only.
You agree not to use this website:
- For any fraudulent, illegal, or harmful activity
- To submit false or misleading information
- To interfere with website security or performance
- To copy, reproduce, or misuse website content without permission
- To send spam, malware, or harmful files
- To violate any applicable law or regulation
We reserve the right to restrict or block access to our website if we believe a user is misusing it.
3. Website Information
The information on this website is provided for general business and service information purposes only.
While we try to keep our website content accurate and updated, we do not guarantee that all information will always be complete, current, or error-free.
Service details, availability, pricing, travel conditions, third-party arrangements, and operational requirements may change without prior notice.
Visitors and clients should contact us directly for the latest information before making any decision.
4. Service Inquiries
When you submit an inquiry through our website, email, phone, WhatsApp, or any other communication channel, we may contact you to understand your requirements.
A service inquiry does not create a confirmed booking, contract, or obligation unless both parties agree in writing.
We may request additional information before preparing a quotation, proposal, itinerary, service plan, or operational support plan.
5. Quotations and Proposals
Any quotation or proposal provided by The Bengal Logistics Ltd. is based on the information available at the time of preparation.
Quotations may depend on:
- Service type
- Travel dates
- Project duration
- Number of participants
- Destination or field location
- Hotel, transport, venue, or vendor availability
- Government permission requirements
- Third-party supplier rates
- Currency exchange rate
- Fuel, tax, logistics, or operational cost changes
A quotation is not final until it is confirmed by The Bengal Logistics Ltd. in writing.
Unless stated otherwise, quotations may be valid for a limited period only.
6. Booking Confirmation
A booking is considered confirmed only after:
- We accept the service request
- The client agrees to the service scope
- Required information is provided
- Required advance payment or full payment is received
- Written confirmation is issued by The Bengal Logistics Ltd.
We reserve the right to decline any booking request if the service is unavailable, unsafe, incomplete, legally restricted, or not suitable for our business operations.
7. Payment Terms
Payment terms may vary depending on the service type, booking value, project scope, supplier requirements, and client agreement.
Clients may be required to pay:
- Advance payment
- Full payment before service delivery
- Supplier deposits
- Hotel or venue booking payments
- Transport charges
- Event or field operation costs
- Government permission or documentation-related charges
- Any other agreed service cost
Bank charges, payment gateway fees, international transfer fees, currency conversion charges, or tax-related charges may be the responsibility of the client unless otherwise agreed in writing.
8. Cancellation and Refunds
Cancellation and refund rules may vary depending on the service type and third-party supplier policies.
Some payments may be non-refundable, especially when already paid to hotels, transport providers, venues, airlines, guides, field teams, vendors, or government-related service providers.
Refunds, if applicable, will be handled according to our Booking, Payment & Cancellation Policy and Refund Policy.
Clients are advised to review those policies before confirming any booking.
9. Client Responsibilities
Clients are responsible for providing accurate, complete, and updated information.
This may include:
- Full name and contact details
- Organisation details
- Travel dates
- Passport or visa information, if required
- Project or delegation details
- Hotel preferences
- Transport requirements
- Health or mobility concerns
- Dietary requirements
- Emergency contact information
- Special security, access, or field visit requirements
The Bengal Logistics Ltd. will not be responsible for service issues, delays, extra costs, cancellation, or denial of service caused by incorrect, incomplete, delayed, or misleading information provided by the client.
10. Travel Documents and Legal Requirements
Clients and travelers are responsible for ensuring that they have valid travel documents.
These may include:
- Passport
- Visa
- Travel permits
- Work permits, if applicable
- Entry approval
- Travel insurance
- Health documents
- Vaccination documents, if required
- Government permissions, if applicable
The Bengal Logistics Ltd. may provide general guidance or documentary support where agreed, but final responsibility for legal entry, visa approval, document accuracy, and compliance remains with the traveler or client.
We are not responsible if a traveler is denied entry, visa, permit, boarding, accommodation, event access, or field access due to incomplete or invalid documents.
11. Third-Party Services
Many services may involve third-party suppliers, including but not limited to:
- Hotels
- Airlines
- Transport providers
- Vessels or boat operators
- Event venues
- Guides
- Interpreters
- Local coordinators
- Field assistants
- Equipment providers
- Catering companies
- Government or administrative offices
- Other vendors or service partners
We aim to work with reliable suppliers, but we do not fully control third-party service providers.
The Bengal Logistics Ltd. will not be liable for third-party service failure, delay, cancellation, price change, quality issue, accident, misconduct, or policy change beyond our reasonable control.
12. Service Availability
All services are subject to availability, operational feasibility, weather conditions, road conditions, river conditions, security situation, government restrictions, supplier availability, and other practical factors.
We reserve the right to modify, delay, reschedule, replace, or cancel a service if required for safety, legal, operational, or logistical reasons.
Where possible, we will try to offer suitable alternatives.
13. Field Visits and Remote Area Services
Some services may involve field visits, remote areas, rural locations, river routes, coastal regions, forests, hill districts, industrial zones, or project sites.
Such locations may involve additional risks, including:
- Weather disruption
- Road delays
- River or boat travel risks
- Limited medical facilities
- Limited internet connectivity
- Security restrictions
- Local permission requirements
- Transport limitations
- Accommodation limitations
- Sudden operational changes
Clients and travelers must follow the instructions of local guides, coordinators, authorities, and safety personnel.
The Bengal Logistics Ltd. is not responsible for risks caused by ignoring safety instructions, local rules, or official restrictions.
14. Health, Safety and Insurance
Clients and travelers are responsible for their own health, medical fitness, and travel insurance.
We strongly recommend that all travelers arrange suitable insurance covering:
- Medical emergency
- Travel cancellation
- Lost baggage
- Personal accident
- Evacuation support
- Flight disruption
- Field visit risks
- Business travel risks
Travelers should inform us in advance about any health condition, mobility limitation, food allergy, medication requirement, or special assistance need that may affect service delivery.
15. Conduct and Behaviour
Clients, travelers, delegation members, or project participants must behave respectfully and lawfully during service delivery.
Unacceptable behaviour includes:
- Harassment
- Abuse
- Threats
- Disrespect toward staff, guides, drivers, vendors, or local people
- Illegal activity
- Public disorder
- Damage to property
- Violation of local customs or laws
- Unsafe behaviour during travel or field operations
We reserve the right to stop or cancel service without refund if a client or participant behaves in a way that creates risk, damage, legal concern, or operational difficulty.
16. Cultural and Legal Compliance
Bangladesh has its own cultural, religious, legal, and social norms. Clients and travelers are expected to respect local customs, laws, dress codes, religious places, communities, and public behaviour standards.
The Bengal Logistics Ltd. will not be responsible for penalties, legal issues, delays, denial of access, or disputes caused by a client’s failure to follow local laws or customs.
17. Photography, Media and Documentation
For media, documentary, research, filming, photography, or project documentation services, clients may need permission from local authorities, property owners, individuals, organisations, or government bodies.
Clients are responsible for ensuring that their media activity is lawful and properly authorised.
The Bengal Logistics Ltd. may assist with coordination or documentary support if agreed, but we do not guarantee approval from authorities or third parties.
18. Intellectual Property
All content on this website, including text, images, graphics, logo, design, service descriptions, documents, and other materials, belongs to The Bengal Logistics Ltd. or its respective content owners unless otherwise stated.
You may not copy, reproduce, modify, publish, distribute, sell, or use our website content for commercial purposes without written permission.
You may share website links for informational purposes, provided that you do not misrepresent our brand or services.
19. Client Materials
If a client provides logos, images, documents, project information, travel details, media files, or other materials, the client confirms that they have the right to share those materials with us.
The client also gives us permission to use those materials only for the purpose of preparing proposals, delivering services, managing projects, or performing agreed work.
We will not publicly publish confidential client materials without permission.
20. Confidentiality
We respect client confidentiality and handle business, travel, project, and delegation information responsibly.
However, information may need to be shared with relevant service providers, vendors, authorities, or partners when necessary for service delivery.
If a client requires a specific non-disclosure agreement, this should be discussed before service confirmation.
21. Limitation of Liability
The Bengal Logistics Ltd. will make reasonable efforts to deliver services professionally and responsibly.
However, we are not liable for loss, damage, delay, injury, cancellation, missed connection, additional cost, business loss, data loss, or inconvenience caused by events beyond our reasonable control.
This may include:
- Weather conditions
- Natural disasters
- Political unrest
- Traffic disruption
- Road or river conditions
- Flight delay or cancellation
- Supplier failure
- Government restrictions
- Security situations
- Illness, accident, or medical emergency
- Client-provided incorrect information
- Force majeure events
Our liability, if legally established, shall be limited to the amount paid directly to The Bengal Logistics Ltd. for the specific service in question, unless otherwise required by applicable law.
22. Force Majeure
We are not responsible for failure or delay in service delivery caused by circumstances beyond our reasonable control.
Force majeure events may include:
- Natural disasters
- Floods
- Cyclones
- Heavy rain
- Fire
- Pandemic or epidemic
- War
- Political unrest
- Strike
- Transport disruption
- Government restrictions
- Security alerts
- Border or immigration restrictions
- Supplier shutdown
- Any other event beyond our control
In such cases, we may modify, postpone, reschedule, or cancel services as necessary.
23. External Links
Our website may contain links to third-party websites, including government websites, tourism resources, partner websites, social media platforms, or other external sources.
These links are provided for convenience only.
We are not responsible for the content, accuracy, privacy practices, security, or availability of third-party websites.
24. Changes to Services
We may update, change, improve, suspend, or discontinue any service, package, description, price, or website content at any time without prior notice.
If a confirmed booking is affected by a major change, we will communicate with the client and try to provide a reasonable alternative where possible.
25. Changes to These Terms
We may update these Terms & Conditions from time to time.
When we update this page, we will revise the “Last Updated” date at the top.
Continued use of our website or services after changes are published means you accept the updated Terms & Conditions.
26. Governing Law
These Terms & Conditions shall be governed by and interpreted according to the laws of Bangladesh.
Any dispute related to this website, service agreement, booking, payment, or service delivery shall be handled under the applicable laws and jurisdiction of Bangladesh, unless otherwise agreed in writing.
27. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
The Bengal Logistics Ltd.
Flat # 4/B, House # 114, Road # 15, Block-C, Banani, Dhaka-1213, Bangladesh
Email: info@bengallogistics.org
Phone: +880 1713 031754
Website: www.bengallogistics.org